Improved measurement instrument to assess employees’ commitment to change: How SERVQUAL can improve the organizational change recipients’ beliefs scale (OCRBS)

Additional Metadata
Keywords	Commitment, Change management, Employees, SERVQUAL model, Organizational change recipients’ beliefs scale (OCRBS)
Thesis Advisor	Bogenrieder, I., Nijholt, J.J.
Persistent URL	hdl.handle.net/2105/22524
Series	Organisational Change & Consulting
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Straaten, M.A.C.A. van. (2012, March 13). Improved measurement instrument to assess employees’ commitment to change: How SERVQUAL can improve the organizational change recipients’ beliefs scale (OCRBS). Organisational Change & Consulting. Retrieved from http://hdl.handle.net/2105/22524

Improved measurement instrument to assess employees’ commitment to change