The impact of service quality, customer satisfaction and switching costs on customer loyalty in mobile phone sector in the Netherlands

Additional Metadata
Keywords	Customer loyalty, Customer satisfaction, Service quality, Mobile telephone, Netherlands, Switching costs
Thesis Advisor	Looman, J.L., Berens, G.A.J.M.
Persistent URL	hdl.handle.net/2105/24323
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Hasanzadah, M.H. (2012). The impact of service quality, customer satisfaction and switching costs on customer loyalty in mobile phone sector in the Netherlands. In Marketing Management.http://hdl.handle.net/2105/24323

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