Customer loyalty in the Dutch retail bank ABN AMRO: How to close the backdoor?

Additional Metadata
Keywords	Customer loyalty, Customer retention, ABN AMRO, Banking industry/market/sector
Thesis Advisor	Looman, J.L., Slangen, A.H.L.
Persistent URL	hdl.handle.net/2105/24475
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Brugge, A.N. van. (2012). Customer loyalty in the Dutch retail bank ABN AMRO: How to close the backdoor?. In Marketing Management.http://hdl.handle.net/2105/24475

Customer loyalty in the Dutch retail bank ABN AMRO