How customer-employee relationships generate satisfaction and positive word-of-mouth

Additional Metadata
Thesis Advisor	Verlegh, P.W.J., Baalen, P.J. van
Persistent URL	hdl.handle.net/2105/24486
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Graafsma, E.F.J. (2009). How customer-employee relationships generate satisfaction and positive word-of-mouth. In Marketing Management.http://hdl.handle.net/2105/24486

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