Customer service on social media: webcare: In what situation do people prefer webcare as channel for customer service?

Additional Metadata
Keywords	Social media, Webcare
Thesis Advisor	Roos, J.M.T., Baalen, P.J. van
Persistent URL	hdl.handle.net/2105/24566
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Barendrecht, D.A. (2014). Customer service on social media: webcare: In what situation do people prefer webcare as channel for customer service?. In Marketing Management.http://hdl.handle.net/2105/24566

Customer service on social media: webcare