The influence of customer relationship management on customer loyalty in an e-commerce setting

Additional Metadata
Keywords	Customer relationship management (CRM), Customer loyalty, Ecommerce, Webshops
Thesis Advisor	Beukenkamp, P.A., Li, T.
Persistent URL	hdl.handle.net/2105/25416
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Bouwman, H.J. (2011, March 23). The influence of customer relationship management on customer loyalty in an e-commerce setting. Marketing Management. Retrieved from http://hdl.handle.net/2105/25416

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