The influence of customer relationship management on customer loyalty in an e-commerce setting

Additional Metadata
Keywords	Customer relationship management (CRM), Customer loyalty, Ecommerce, Webshops
Thesis Advisor	Beukenkamp, P.A., Li, T.
Persistent URL	hdl.handle.net/2105/25416
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Bouwman, H.J. (2011). The influence of customer relationship management on customer loyalty in an e-commerce setting. In Marketing Management.http://hdl.handle.net/2105/25416

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