Shaping stakeholder attitude in Facebook crisis communication: The role of interactivity and tone of voice

Additional Metadata
Keywords	Interaction, Perceived transparency, Stakeholders, Facebook, Communication, Crisis, Credibility
Thesis Advisor	Berens, G.A.J.M., Rekom, J. van
Persistent URL	hdl.handle.net/2105/25450
Series	Global Business & Sustainability
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Kersten, J.A.W. (2012, September 11). Shaping stakeholder attitude in Facebook crisis communication: The role of interactivity and tone of voice. Global Business & Sustainability. Retrieved from http://hdl.handle.net/2105/25450

Shaping stakeholder attitude in Facebook crisis communication