Critical factors for the implementation of CRM in the automotive industry

Additional Metadata
Keywords	Automotive industry/market/sector, Customer relationship management (CRM), Critical success factors, Implementation
Thesis Advisor	Jong, M.G. de, Mom, T.J.M.
Persistent URL	hdl.handle.net/2105/25596
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Adelerhof, R. (2011). Critical factors for the implementation of CRM in the automotive industry. In Marketing Management.http://hdl.handle.net/2105/25596

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