The effects of a satisfaction survey on customer behaviour in retail banking: Evidence from a field study

Additional Metadata
Keywords	Banking industry/market/sector, Satisfaction, Consumer behaviour, Customer feedback, Cashflow
Thesis Advisor	Szymanowski, M., Verbeek, M.J.C.M.
Persistent URL	hdl.handle.net/2105/25854
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Boortman, N. (2010, June 10). The effects of a satisfaction survey on customer behaviour in retail banking: Evidence from a field study. Marketing Management. Retrieved from http://hdl.handle.net/2105/25854

The effects of a satisfaction survey on customer behaviour in retail banking