2010-06-10
The effects of a satisfaction survey on customer behaviour in retail banking
Publication
Publication
Evidence from a field study
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Szymanowski, M., Verbeek, M.J.C.M. | |
hdl.handle.net/2105/25854 | |
Marketing Management | |
Organisation | Rotterdam School of Management |
Boortman, N. (2010, June 10). The effects of a satisfaction survey on customer behaviour in retail banking. Marketing Management. Retrieved from http://hdl.handle.net/2105/25854
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