The effects of a satisfaction survey on customer behaviour in retail banking: Evidence from a field study

Additional Metadata
Keywords	Banking industry/market/sector, Satisfaction, Consumer behaviour, Customer feedback, Cashflow
Thesis Advisor	Szymanowski, M., Verbeek, M.J.C.M.
Persistent URL	hdl.handle.net/2105/25854
Series	Marketing Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Boortman, N. (2010). The effects of a satisfaction survey on customer behaviour in retail banking: Evidence from a field study. In Marketing Management.http://hdl.handle.net/2105/25854

The effects of a satisfaction survey on customer behaviour in retail banking