A deeper analysis of Reichheld’s net promoter score: The NPS applied to the Dutch market

Additional Metadata
Thesis Advisor	Verbeeten, F.H.M, Verlegh, P.W.J.
Persistent URL	hdl.handle.net/2105/26704
Series	Finance & Investments , Marketing Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Prins, S.F.A. (2009, September 9). A deeper analysis of Reichheld’s net promoter score: The NPS applied to the Dutch market. Marketing Management. Retrieved from http://hdl.handle.net/2105/26704

A deeper analysis of Reichheld’s net promoter score