Vollering, J.B., Nieuwenboer, N.A. den
hdl.handle.net/2105/27058
Marketing Management
Rotterdam School of Management

Klumpers, E.D. (2009). It is not all about the gossip magazines: The service quality factors that influence our decision in going to the hairdresser. In Marketing Management.http://hdl.handle.net/2105/27058