The effect of target stress on emotional labor in two call centers

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Keywords	emotional labor, targets, goal setting, stress, call centers
Thesis Advisor	Bogenrieder, Irma, Dietz, Bart
Persistent URL	hdl.handle.net/2105/38054
Series	Organisational Change & Consulting
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	van der Meijden, Frank. (2017). The effect of target stress on emotional labor in two call centers. In Organisational Change & Consulting.http://hdl.handle.net/2105/38054

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