The Dutch police & social media complaints: A study of police officers' and citizens' perspectives on dealing with social media complaints

Additional Metadata
Keywords	Social media, Complaint management, Social media complaints, word-of-mouth, organisational learning, Dutch police, Public sector
Thesis Advisor	Jacobs, Gabriele, Flory, Marja
Persistent URL	hdl.handle.net/2105/40830
Series	Organisational Change & Consulting
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Groenewold, Carola. (2017). The Dutch police & social media complaints: A study of police officers' and citizens' perspectives on dealing with social media complaints. In Organisational Change & Consulting.http://hdl.handle.net/2105/40830

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